Hurt my back carrying packages because of rude delivery man?
DHL delivered four 40lb boxes to my apartment yesterday. They are tires that are for my boyfriends new car, however, he's out of town. So it starts off that I head down the stairs and out the building front door. The first thing the young guy says to me is "I have tires." I looked at him a bit confused and taken aback. Deciding he wanted to know where to put them I quickly selected a place on the ground. Once down, we realized the door to the building wouldn't close. So he threw them inside in a stack. I asked him how much they weighed as I had been informed by my boyfriend that they would weigh 20lbs but they appeared much heavier. Together we looked and saw that each box weighed 40lbs. I made a comment of surprise, the man stood up, looked at me and said "You look like a tough girl" and walked away, leaving me standing there flabbergasted; Standing less than 5 feet tall I look anything but tough. These are $1200 tires so I couldn't risk the theft. Continued below
Answers:
No, DHL is not obligated to help you with your back problem. You did not make a direct request for him to bring them to your door. Although, he should have, considering he didn't take them to your apartment, only to your building. But since you didn't ask him you can't really complain to them about it. He might get in trouble, but they aren't legally responsible for your choice to pick them up.
did your rant want an answer?
I figured if you carried them in they probably were just awkward looking boxes that weighed 20 lbs, but I do know how heavy tires are (I can't carry one), but maybe you could have found a neighborhood guy who could have helped you carry them in, or called a male friend of your boyfriend's to help you bring them in. Or, your bf should have had them delivered to like his parents or friends home that has a garage. Blame the bf not the DSL guy. And anyway, why couldn't your bf just buy tires like normal people do from a tire store? If your back still hurts in a few days after you've rested a lot, then go to a chiropractor and get a re-alignment.
No, you do not have a case. You assumed the risk by picking up and carrying the packages.
I do agree with the first answer that you probably don't have a case against DHL. However, being in the customer service field myself, I feel that delivery person's customer service skills are lacking. It may not do any good, but maybe it would at least make you feel better to call DHL & report the poor service you were given.
Dhl is not under obligation to carry the tires inside for you. If you are mad, blame your boyfriend for ordering tires and then going out of town leaving it to you.
Calmly and without a threatening tone, you should call the company and ask for the manager in charge. Report the delivery-mans actions-use his name if you know it- and comments explain how he left you standing with 1200 pounds of tires, but no offer of help. Then explain you are less than 5 feet tall and how you managed to get the packages into your apt., but awoke with a sore back and muscles, because of the predicament -name- left you in.
This leaves the ball in their court. See what they say;they may offer to pay for any medical bills.
no srry but this guy is a jerk.
DHL'S contract with you ended when he delivered the package[s] to you and you signed off on them.
End of story-
now...you might have asked nicely if he could help you move them, but he is under no obligation.
Ibuprofen.
DHL met their obligation by delivering the items to the front door, they were under no obligation and the delivery man could have even gotten in trouble for deliving them to you apartment and missing other stop that he was to make by the time alloted per contract.
What you seem to expect was like you being a waitress with your time being valuable to you and then being expected to change somebody's baby's diaper just because they were seated in your section. WRONG!
Blame your boyfriend for not making other arrangement for having the tires delivered and sue him!
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