Ebay question?
i received a dyson today in the post that arrived broken. I believe it got damaged in the post. I have taken photos so the seller can claim from the post office. However i have paid over 100 pounds for this item by cheque that has not been cashed as yet. So i have stopped the cheque and am returning the Dyson back in the post tomorrow.
My mate says I was wrong to stop the cheque. I fail to see why as i am returning the dyson and it was not my fault it arrived damaged in post. I also fail to see why he should bank my cheque when the item is not usable and fact that i am returning it.
What do you think. Was i wrong?
I have notified the seller of item being damaged and that i have stopped cheque but have had no reply.
Answer:
I agree with you.. I don't think that you are wrong to stop your cheque. However, there are specific rules on Ebay about how you should do things, (Im not sure what they say about thia) so I think it is best to contact someone on Ebay for advice, as it may affect potential trading on Ebay. From past experience, the main thing to do is communicate with the seller, and by the sounds of things you are being upfront about everything which is good.
You are not wrong, as long as the seller has wrote on the listing that they give a refund. But either way, I would have done the same!
I find it strange that they sent the item to you before the cheque was cleared!
Personally I would have done the same as you but not entirely sure what the rules are as the people I have dealt with have always waited until the money has cleared.
Good luck!
You were probably wrong in stopping the check, as you should have filed a formal return with the seller. However, as long as you send the dyson back, and if nee be, contact eBay with your situation, there shouldn't be a problem.
Unless the vendor had specified that circumstance is not possible in their transaction policy - then I don't see anything wrong with what you did. In the end, it'd take longer for you to get a refund or exchange than it would to just stop the cheque and notify the seller. I'd probably do the same thing in your situation if that's how it played out.
It depends. If you paid for guaranteed postage then I guess you are fine because they guy has a means of getting his money back. If not then its a little bit out of order because the seller has lost the postage cost, the product and his payment. If its not his fault why should he have to bare all of the expense. Morally it should at least be 50-50. Unless that is you bought it for a licenced online seller. In that case his business should lose out in the spirit of retaining good customer relations
your wrong. the person didnt sell you a damaged dyson. the post office broke it. you still owe for the property. it wasnt your fault no, but it also wasnt the sellers fault either, he didnt sell you an unusable item. you brought that item in good faith and the seller posted it in working order. your claim is with the post office not the seller. you deserve negative feedback for this.
edit.
if he had sold you a broken dyson then fair enough. but he didnt. if you had kept the dyson and gone for damages from the post office then you wouldnt of lost out and neither would he. the action you have taken means you have now both lost out.
edit 2.
how can you give him negative feedback when for a broken dyson he didnt break?!! you've already said it was the post office! why be malicious if you receive deserved negative feedback for non payment?! you paid, he sent, post office broke! the issue isnt with the seller. its with the crap post office. but whatever, you send it back and if he gives refunds then there is no issue is there? but i do think you was wrong. i would of personally go for the post office. its their fault you dont have a decent dyson. i've received packages from the post office wrapped in bin liners before now because the package was so wrecked by their handling of it.
My view on this as an e bay seller has always been that the item becomes the property of the buyer as soon as the money is paid. If the item is damaged in transit that is not my fault and the buyer should process a claim against the Post office for items that arrive broken. I put this fact into my terms of sale on the e-bay listing and ask anyone who does NOT agree with these terms not to bid. More fool him for not cashing the cheque though - I wouldn;t even send an item out until I had had a cheque for that amount cleared.
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