Where do I stand with River Island?
Hiya
I received a pair of jeans from River Island as a birthday present, on the red tag which is on the waistband it states that they are a 16. However they didn’t fit very well so I checked the tag on the thigh, the one with all the washing instructions on and it stated that they were a 14R.
I have emailed River Island but I want to take them back tonight to the store, am I entitled to a refund or a credit note?
Thanks
Alix
Answers:
This question concerns the Sale of Goods Act 1996. When a seller sells goods they must comply with the description. This is an implied term and is contained in s13 of the act. This means that goods should match any description applied to them.
e.g. If I sell a pair of black, leather shoes they must be black and leather. Synthetic material or plastic would not meet the requirements of the act.
So, if River Island sell you a pair of jeans which are labelled "16" and you later find out they are in fact a size "14" then they have breached the implied terms of s13. Even if they have made a legitimate mistake this will not avail them as liability in contract law is strict.
However, another point to consider is that is the real size of the jeans in question? One would assume a size 14 being wrongly labelled a "16"? If the shop have made an error then you want your money back. They have breached your statutory rights as a consumer.
Another important point: It is stated the goods were bought as a birthday present. Technically because the contract was made between River Island and a third party they are the ones who should take them back. If the store refuse they are in their rights as "privity of contract" does not exist between you and them. Only the person who made the contract has statutory rights afforded by the SGA.
I hope this helps and good luck!
yea you should be it was their fault not yours
if you haven't worn them I should think you are entitled to a refund or an exchange
I've had this problem before but with a different store,they refunded me,asking me no questions,If I were you,take them back and ask for a refund or store credit if they don't offer it to you.
The contract is between River Island and the person who bought them. It's disappointing that someone bought you a dud present, but you have no personal legal rights to a refund or replacement.
you are entitled to a full refund because the item was not as it was advertised i e size 16 on the label 14r the actual measurement .
if you take a credit note you loose your right to money back at any point thereafter .
but only if you have proof of purchase i e reciept
If you have the receipt then you should get a refund...if not as were a pressie, you should get a credit note.
X
If they did not change it or re fund you contact the river police they should be helpful.
If you don't have the receipt you will only be offered a credit note but first they will try and persuade you to swap the item for the correct size. However, seeing as the labelling is wrong, therefore the mistake is theirs, I'd go for a refund.
Good Luck! x
http://www.consumerdirect.gov.uk/after_y...
Try reading throught the information on the website above. It should tell you all you need to knw. Good luck!
hi. if an item is faulty you are intitled by law to a full refund even without a reciept. your item would be classed as a second and if this was bought at full price you was not made aware of the fact that these were a second you are def intitled to a refund. i hope this helps.
you know, refund stuff usually states, your statutory rights are not affected. Mislabelling of clothing may be a violation of statutory rights - check it out -
I am sure you won't go without though even if it is an exchange or credit note as opposed to cold hard cash
if you not happy RI jeans sell for good prices on ebay?
Good luck
If you have the receipt, you should be able to get a refund. If not, they'll probably give you an exchange. Not many places now don't do some sort of dissatisfaction policy. It may work in your favour if you also mention the misleading labels as it's technically faulty goods so to speak.
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