How to write a good complaint letter?
How can i write a complaint letter to the bank regarding the poor service and the rude attitude i received from one of their company representatives.
Answer:
Be very specific about the time, date, and nature of the problem you encountered. Keep the letter short and to the point, using proper grammar and spelling. The more professional the letter is, the more seriously it will be taken.
hint, dont start threatening legal. I work at a bank and it doesn't wash. Otherwise just state what happened, who it was ,when , where and wehat you want to be done!! Good luck!!
Whenever I write a letter, I get a name of a person to write it to. I want it to go to someone who's business it is to know about poor customer service. Explain exactly what happened. Make sure you get the name of the person who provided the poor service so that he or she can be held accountable. Refrain from sounding belligerent in your letter because this may cause the person who is reading it to believe you instigated the situation. Get the date and approximate time of the discussion correct. Make sure you ask that the he or she contact you regarding the matter. If at all possible, have someone review it for grammatical correctness if your grammar and writing skills are poor.
Don't forget to include how long you have done business with the company if it has been significant. I love to waive that in the face businesses that I have been a patron of for many years. I would tell them in a minute how I would not recommend their services to anyone I know.
Good luck.
Here are some suggestions for writing your letter:
* Address the letter to a person with some real authority -- someone who can fix the problem. This is usually the head of customer service, or a top officer such as the President of the company.
* Start out with data. State when you bought the product, where you bought it, the name and model of the product, and the serial number if you have it.
* State the problem clearly. Be brief. Do not rant and rave (even if you are feeling that way!) Be businesslike and objective. Companies get lots of letters from "hotheads" and such letters usually do not get anywhere.
* State what you want. Do you want a refund? Do you want to exchange the product? If so, for what? Do you just want an apology?
* Set a specific time for them to respond. A reasonable time is usually 10 business days or more.
* Include your phone number AND email address in the address section of your letter. The more ways a company has to contact you the better.
For an example letter:
http://www.my3cents.com/lettersample.cgi...
Hope this helps!
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